Concerns

Grass is a living and perishable product dependent on immediate care from the point of delivery. As notified on the day of purchase, there are many external variables that can make it impossible to determine reasons for decline after the day of delivery. It’s critical for customer credit requests that The Grass Outlet be notified of any concerns within 24 hours of delivery.

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Thank you for contacting us on the day of delivery with your concern! Please complete the next few steps to identify the issue, document your concern, and help us find a quick resolution.

It's crucial for root establishment for grass to be installed and soaked with water on the day of delivery. Please complete the next few steps to identify the issue, document your concern, and help find a solution. Additionally, please proceed to install your grass and soak it in as soon as possible.

Underwatering is by far the most common issue causing a decline the first three days post-installation. Please complete the next few steps to identify the issue, document your concern, and help find a quick resolution.

Grass not installed at this point has a significantly reduced chance of establishing.

Underwatering is the most common issue causing a decline during the first two weeks post-installation. Please complete the next few steps to identify the issue, document your concern, and help find a solution.

Unfortunately, it can be challenging to determine when and how lawn issues have appeared two weeks post-installation. The Grass Outlet strongly advises consulting a lawn maintenance professional if a rapid decline is noticed or spreading. Please utilize the resources in the Grass Care section of our website to help identify common lawn issues and remedies.

If you'd like to upload photos and notes, a member of The Grass Outlet Concerns Team can review and advise to the best of their abilities. Please allow for sufficient time during our peak busy seasons.

To assist and document this problem, we need photos. Please upload your photos below.